The Personal Touch. Around the Clock.
The front desk is the information hub of St. Ann’s. Residents can contact the desk for information about activities, menus, or to ask for assistance. Our 24 hour staff offer a personal touch: they answer each call with a familiar voice day and night.
The desk staff coordinate with every department in relaying information between residents and staff. Need something fixed in your apartment? Will you be out for dinner? Do you need assistance with your medications or in getting from your apartment to lunch? Want to know what’s going on in the social hall later? Just dial the desk.
The desk staff also offer a sense of security for our residents. The staff are all familiar with every resident and residents are encouraged to check in and out with the desk staff. All visitors are required to check in with the desk staff and to wear a visitor’s badge while in the building.
The desk staff offer continuous and friendly “customer service” at St. Ann’s. They make announcements over our building’s intercom system about activities. They also offer personal check cashing up to $25 and can make change and exchange for quarters for vending machines, laundry machines, and for our onsite store. Visitors may also purchase guest meal tickets at the desk.
Our front desk manager, Dawn Foucault, has been with St. Ann’s since 1984, where she began her service to St. Ann’s in the maintenance department. Now, she has the job of coordinating communication between all the departments throughout St. Ann’s. Dawn is often the first person residents, employees, and visitors see when they come in the front doors, and she’s always ready to answer questions and help people get to where they want to go in the building. After having been with us for so many years, Dawn has come to know so much about our building and the residents that she feels like family to many and she regards the residents the same way.